Contact
Prying is available on Google Play · iOS in a few days
There is one single email address for everything, and a person reads it. There's no form, no ticket, and no bot answering first.
What to write about
| If this happens to you | Write and tell us |
|---|---|
| Something doesn't work | What you did, what you expected and what happened. Add the version number shown at the bottom of your Profile: without it, a bug that's already fixed has to be diagnosed from scratch |
| Your battery lasts less | The percentage in the morning and at night, and whether you had the app open. It's the piece of data we can't see from the server |
| You want to exercise your rights over your data | Access, correction, portability or deletion. See the Privacy Policy |
| Someone is bothering you | Block and report them from the app —that's the fastest way— and if you also want to tell us about it, write |
| Something involving a minor | This goes here and is handled before anything else. See Child safety |
What you don't need to write about
You don't need to ask us to delete your account. It's in the app (Profile → Delete account) and also at /eliminar-cuenta with a code sent to your email. The deletion is immediate, total and automatic: it doesn't go through anyone.
How long a reply takes. Child safety and harassment matters are looked at the same day. The rest may take a few days, and we'd rather say so than promise a deadline we can't keep.
If something seems off
You can also tell us from the app: Profile → Report a problem, which already sends your version and phone model. What helps most isn't praise: it's the odd detail —the crossing that never showed up, the text that reads badly, the moment you weren't sure what a button did—. That's what can't be measured from the server.