Contact
Prying is in closed beta
There is one single email address for everything, and a person reads it. There's no form, no ticket, and no bot answering first.
What to write about
| If this happens to you | Write and tell us |
|---|---|
| Something doesn't work | What you did, what you expected and what happened. Add the version number shown at the bottom of your Profile: without it, a bug that's already fixed has to be diagnosed from scratch |
| Your battery lasts less | The percentage in the morning and at night, and whether you had the app open. It's the piece of data we can't see from the server |
| You want to exercise your rights over your data | Access, correction, portability or deletion. See the Privacy Policy |
| Someone is bothering you | Block and report them from the app —that's the fastest way— and if you also want to tell us about it, write |
| Something involving a minor | This goes here and is handled before anything else. See Child safety |
What you don't need to write about
You don't need to ask us to delete your account. It's in the app (Profile → Delete account) and also at /eliminar-cuenta with a code sent to your email. The deletion is immediate, total and automatic: it doesn't go through anyone.
How long a reply takes. During the beta, the email is answered by one person alone in between everything else. Child safety and harassment matters are looked at the same day. The rest may take a few days, and we'd rather say so than promise a deadline we can't keep.
If you're a beta tester
You're one of the 35 people testing this before anyone else. What helps most isn't praise: it's the odd detail —the crossing that never showed up, the text that reads badly, the moment you weren't sure what a button did—. That's what can't be measured from the server.